Billy Riggs, a corporate magician with two masters degrees, unveils his latest book which challenges the old ways of customer retention and shows that all business is genuinely show business. It is customer experience reimagined, taken to a whole new level. The book is written to be enjoyed by individuals or shared with team members for collaboration and discovery. Billy also includes in-depth discussion questions in each chapter to help teams peek behind the veil to ignite their professional brand of dazzling customer service that will grow clientele to a whole new level.
Successful businesses know that the most effective and least expensive way to distinguish a company from the competition is to provide dazzling customer service. Attempting to differentiate yourself from your rivals by slashing prices sacrifices profits and drives competitors to do the same. Improving quality is essential, but is often incremental and therefore invisible to consumers. However, riveting and memorable encounters with customers linger in their memories and transform them from mere shoppers into enthusiastic advocates for your business. Discover the twelve ways you can dazzle your customers, and learn specific techniques you can put to work right away as author, motivator, and speaker Billy Riggs reveals the secrets of rendering, The Magic Touch. Good is no longer good enough; it's time to DAZZLE!
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We all know the importance of customer service, yet Billy takes it to a whole new realm with his personal experiences, real-world business examples, and end of chapter synopsis questions for your group to discuss. This book isn't just a "touchy-feely customer is always right" rehash, but a cutting edge look at what it'll take to dazzle your clientele in this globalized, transparent, competitive world. Read this book and learn how to create magic in every aspect of your customer interactions. Tracey C. Jones, President, Tremendous Leadership
Not only is Billy Riggs a master communicator, but he epitomizes serving and how to provide excellence in taking care of the customer. Everyone who reads and applies the tools in Billy's book will learn how to add a "magic touch" to serving others. Bruce Loeffler, President, Enspiron Training Company, Former Customer Service Trainer, Walt Disney World
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Book Description Paperback or Softback. Condition: New. The Magic Touch: Positively Extraordinary Customer Service 0.59. Book. Seller Inventory # BBS-9781949033014
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Book Description Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Billy Riggs, a corporate magician with two masters degrees, unveils his latest book which challenges the old ways of customer retention and shows that all business is genuinely show business. It is customer experience reimagined, taken to a whole new level. The book is written to be enjoyed by individuals or shared with team members for collaboration and discovery. Billy also includes in-depth discussion questions in each chapter to help teams peek behind the veil to ignite their professional brand of dazzling customer service that will grow clientele to a whole new level.Successful businesses know that the most effective and least expensive way to distinguish a company from the competition is to provide dazzling customer service. Attempting to differentiate yourself from your rivals by slashing prices sacrifices profits and drives competitors to do the same. Improving quality is essential, but is often incremental and therefore invisible to consumers. However, riveting and memorable encounters with customers linger in their memories and transform them from mere shoppers into enthusiastic advocates for your business. Discover the twelve ways you can dazzle your customers, and learn specific techniques you can put to work right away as author, motivator, and speaker Billy Riggs reveals the secrets of rendering, The Magic Touch. Good is no longer good enough; it's time to DAZZLE!. Seller Inventory # 9781949033014
Book Description Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Über den AutorrnrnBilly Riggs, MRE, MDiv, is a riveting motivational speaker, corporate trainer, magician and comedian living with his wife and son in Austin, Texas. In 2014 he was voted one of America s Top Five Most-Entertaining Speakers. Seller Inventory # 488314778